View Email Queue

Viewing the email queue allows you to view and troubleshoot the status of email notifications. This screen also allows you to send held emails and to resend selected emails.

To view the queue go to System > View E-Mail Queue in the Navigation Bar of the Administrator's Console.

A list of email notifications will display. NOTE: The results will be limited to 3000 rows.

The columns in the Results Grid are:

View: Click on the envelope to view the entire email.
Status: This is the current status of the email. The options are Sent, Queued, and Held. A Queued email has not yet been sent. A Held email is unsent because the number of emails queued exceeds the number entered in the Expected Count box on the Notifications screen.
To: Email address of the recipient.
Subject: Subject line of the email.
Date: Date that the email was queued.
Send Date: Date that the email was sent.
Type: The type of email that is listed. These types correspond to the available Default Notifications.

Sorting

By default, queued emails are sorted by send date. To sort the queue by a different criteria, click the desired column heading.

Searching

Use the Search functionality to search by person, and/or by search term, and by date/ time. To search:

By Person: Enter a user’s name and a date range, and the system will list every email sent to that employee during that time. The clock icon allows a specific time to be set in addition to a date.
By Search Term: Enter a term from the email subject line or from the body of the email into the search box and then enter a date range. The system will list every email that contains the search term that was sent during the selected time frame.
By Both: Enter both a search term and a person to further refine your results. The Export to Excel option allows you to send all of your results to an Excel file. Click Export to Excel and follow the prompts.